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~accessRights:"restricted"
~person:"Edvardsson, Bo"
~person:"Rather, Raouf Ahmad"
~subject:"Relationship marketing"
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Search: subject_exact:"Service quality"
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Relationship marketing
Dienstleistungsqualität
12
Service quality
12
Beziehungsmarketing
10
Consumer behaviour
6
Customer satisfaction
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Customer integration
4
Kundenintegration
4
Betriebliche Wertschöpfung
3
Brand management
3
Confidence
3
Dienstleistung
3
Dienstleistungssektor
3
Markenführung
3
Service industry
3
Services
3
Value creation
3
Vertrauen
3
Beschwerdemanagement
2
Brand image
2
Commitment
2
Complaint management
2
Customer experience
2
Forschung
2
Innovation
2
Markenimage
2
Research
2
customer engagement
2
customer experience
2
Age
1
Age group
1
Altersgruppe
1
B-to-B-Marketing
1
Bank
1
Banking
1
Behavioral intention
1
Brand
1
Brand credibility
1
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English
10
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Edvardsson, Bo
Rather, Raouf Ahmad
Han, Heesup
12
Prentice, Catherine
12
Gong, Taeshik
11
Hollebeek, Linda D.
10
Klaus, Philipp
10
Quach, Sara
9
Sreejesh, S.
9
Gustafsson, Anders
8
Mattila, Anna S.
8
Balaji, M. S.
7
McColl-Kennedy, Janet R.
7
Qu, Hailin
7
Grégoire, Yany
6
Alnawas, Ibrahim
5
Cai, Ruiying
5
Damali, Uzay
5
Gursoy, Dogan
5
Hogreve, Jens
5
Izogo, Ernest Emeka
5
Japutra, Arnold
5
Line, Nathaniel D.
5
Loureiro, Sandra Maria Correia
5
Park, Jungkun
5
Patterson, Paul G.
5
Rajaobelina, Lova
5
So, Kevin Kam Fung
5
Thaichon, Paramaporn
5
Thurasamy Ramayah
5
Wang, Xuequn
5
Witell, Lars
5
Wong, IpKin Anthony
5
Xu, Xun
5
Auh, Seigyoung
4
Babakus, Emin
4
Bonfanti, Angelo
4
Brady, Michael K.
4
Bruce, Helen L.
4
Bruhn, Manfred
4
Brun, Isabelle
4
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Published in...
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International journal of hospitality management
1
Journal of financial services marketing : JFSM
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Management research : the journal of the Iberoamerican Academy of Management ; MRJIAM
1
The journal of services marketing
1
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ECONIS (ZBW)
10
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1
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
2
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran
;
Hollebeek, Linda D.
;
Fatma, Mobin
;
Islam, …
- In:
Journal of marketing management : JMM ; journal of the …
39
(
2023
)
3/4
,
pp. 275-297
Persistent link: https://www.econbiz.de/10014299252
Saved in:
3
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
4
Partners we can trust : the role of employee engagement influencing partnerships' relationship quality in the voluntary sector
Marques, Susana Henriques
;
Bilro, Ricardo Godinho
; …
- In:
Management research : the journal of the Iberoamerican …
20
(
2022
)
2
,
pp. 148-168
Persistent link: https://www.econbiz.de/10013367099
Saved in:
5
Customers' service-related engagement, experience, and behavioral intent : moderating role of age
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502658
Saved in:
6
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
7
Consequences of consumer engagement in service marketing : an empirical exploration
Rather, Raouf Ahmad
- In:
Journal of global marketing
32
(
2019
)
2
,
pp. 116-135
Persistent link: https://www.econbiz.de/10012201015
Saved in:
8
Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...
Rather, Raouf Ahmad
;
Shehnaz Tehseen
;
Itoo, Murtaza Hassan
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10012257893
Saved in:
9
Determinants of services co-creation with business customers
Jouny-Rivier, Elodie
;
Reynoso, Javier
;
Edvardsson, Bo
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10011654583
Saved in:
10
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
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