Shabani, Amir; Faramarzi, Gholam Reza; Farzipoor Saen, Reza - In: Benchmarking: An International Journal 24 (2017) 7, pp. 1854-1870
Purpose The purpose of this paper is to develop a data envelopment analysis (DEA) technique that simultaneously measures efficiency and effectiveness to provide a comprehensive appraisal of the productivity. Additionally, an algorithm is recommended to determine targets that are used for...