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~accessRights:"restricted"
~person:"Folse, Judith Anne Garretson"
~subject:"Consumer emotions"
~subject:"Dienstleistungsqualität"
~subject:"Frontline employees"
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Consumer emotions
Dienstleistungsqualität
Frontline employees
Emotion
7
Beziehungsmarketing
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Relationship marketing
5
Consumer behaviour
3
Customer satisfaction
3
Customer service
3
Gratitude
3
Konsumentenverhalten
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Lieferantenmanagement
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2
Supplier relationship management
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Affect
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Appraisal theory
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Buyer-seller relationships
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Cognitive appraisal theory
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Cognitive appraisals
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Complaint management
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Emotions
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Empathy
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Fear
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Hope
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Mobile communications
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Mobilkommunikation
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Probability
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Probability fluctuation
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Folse, Judith Anne Garretson
Bilgihan, Anil
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Prentice, Catherine
4
Alnawas, Ibrahim
3
Altinay, Levent
3
Cai, Ruiying
3
Cobanoglu, Cihan
3
Delcourt, Cécile
3
Grandey, Alicia
3
Han, Heesup
3
Lee, Lindsey
3
Madera, Juan M.
3
Medler-Liraz, Hana
3
Miao, Li
3
Okumus, Fevzi
3
Park, Jungkun
3
Qu, Hailin
3
Svensson, Göran
3
Vinh Van Thai
3
Yeh, Shih-Shuo
3
Ali, Muhammad
2
Alrawadieh, Zaid
2
Amin, Muslim
2
Arici, Hasan Evrim
2
Back, Robin M.
2
Bufquin, Diego
2
Bujisic, Milos
2
Cervera-Taulet, Amparo
2
Chang, Kuo-Chien
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Chi, Nai-Wen
2
Dong, Yanan
2
Gremler, Dwayne D.
2
Gursoy, Dogan
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Han, Spring H.
2
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2
Hanks, Lydia
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Journal of business research : JBR
2
The journal of services marketing
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ECONIS (ZBW)
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Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
2
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
3
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
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