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~accessRights:"restricted"
~person:"Gustafsson, Anders"
~subject:"Dienstleistungssektor"
~subject:"customer satisfaction"
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Dienstleistungssektor
customer satisfaction
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Gustafsson, Anders
Gong, Taeshik
6
Huang, Ming-Hui
5
Ha Thu Nguyen
4
Rayburn, Steven W.
4
Tai, Yang-Fei
4
Vinh Van Thai
4
Wirtz, Jochen
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Anderson, Sidney
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Basu, Rana
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Bhola, Prabha
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Bowen, David E.
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Chi, Nai-Wen
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Edvardsson, Bo
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Karatzas, Antonios
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Kowalkowski, Christian
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Le Nguyen Hau
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Mattila, Anna S.
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McColl-Kennedy, Janet R.
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Parasuraman, A.
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Abu Bakar bin Abdul Hamid
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Akkermans, Henk
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AlNajem, Mohamad N.
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Journal of business research : JBR
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Journal of service research
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The journal of services marketing
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ECONIS (ZBW)
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Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
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2
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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