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~accessRights:"restricted"
~person:"Hanks, Lydia"
~subject:"Dienstleistungsqualität"
~subject:"Kognition"
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Dienstleistungsqualität
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Beschwerdemanagement
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Hanks, Lydia
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International journal of contemporary hospitality management
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Journal of hospitality marketing & management
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ECONIS (ZBW)
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Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
2
Consumer skepticism towards CSR messages : the joint effects of processing fluency, individuals’ need for cognition and mood
Zhang, Lu
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2070-2084
Persistent link: https://www.econbiz.de/10011783542
Saved in:
3
Preconsumption mood, causal explanations, and postrecovery reactions
Yang, Wan
;
Hanks, Lydia
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 69-90
Persistent link: https://www.econbiz.de/10011453969
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