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~accessRights:"restricted"
~person:"Jouini, Oualid"
~person:"Mei, R. D. van der"
~subject:"Operations research"
~subject:"Queueing systems"
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Queueing systems
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European journal of operational research : EJOR
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OR spectrum : quantitative approaches in management
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On the scheduling of operations in a chat contact center
Legros, Benjamin
;
Jouini, Oualid
- In:
European journal of operational research : EJOR
274
(
2019
)
1
,
pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
Saved in:
2
Call centers with a postponed callback offer
Legros, Benjamin
;
Ding, Sihan
;
Mei, R. D. van der
; …
- In:
OR spectrum : quantitative approaches in management
39
(
2017
)
4
,
pp. 1097-1125
Persistent link: https://www.econbiz.de/10011777097
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