Corbett, Charles J.; Klassen, Robert D. - In: Manufacturing & Service Operations Management 8 (2006) 1, pp. 5-22
total quality management and supply chain management to speculate about the future of environmental research in operations … perspective extended the definition of customers to stakeholders and defects to any form of waste. Second, in supply chain … supply chain. In both cases, these developments were initially driven by practice, where many of the benefits of adopting an …