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Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
16
Dienstleistungsqualität
16
Relationship marketing
16
Service quality
16
Customer satisfaction
14
Kundenzufriedenheit
14
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Mattila, Anna S.
Han, Heesup
84
Septianto, Felix
56
Paul, Justin
51
Dwivedi, Yogesh Kumar
50
Loureiro, Sandra Maria Correia
46
Hollebeek, Linda D.
40
Thaichon, Park
39
Belk, Russell W.
38
Kim, Jungkeun
38
Lusk, Jayson L.
37
Nayga, Rodolfo M.
37
Phau, Ian
37
Ko, Eunju
34
Rana, Nripendra P.
33
Kim, Seongseop
32
Wu, Luorong
30
Fehr, Ernst
29
Grewal, Dhruv
29
Japutra, Arnold
29
Park, Jungkun
29
Ahn, Jiseon
28
Balaji, M. S.
28
Law, Chun Hung Roberts
27
Prashar, Sanjeev
27
So, Kevin Kam Fung
27
Jang, Soocheong
26
Line, Nathaniel D.
26
Martínez-López, Francisco J.
26
Rahman, Zillur
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Dhir, Amandeep
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Ko, Yong Jae
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Liu, Qing
25
Vrontis, Demetris
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Bang, Nguyen
24
Chawla, Deepak
24
Gázquez-Abad, Juan Carlos
24
Hanks, Lydia
24
Hwang, Jinsoo
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Jebarajakirthy, Charles
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International journal of hospitality management
16
Journal of business research : JBR
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cornell hospitality quarterly : CQ
5
The Cornell hospitality quarterly
4
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
Journal of retailing and consumer services
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Journal of service research
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Journal of service research : JSR
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European journal of marketing
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Journal of business ethics : JOBE
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Journal of revenue and pricing management
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Journal of service management
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ECONIS (ZBW)
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61
The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia
;
Line, Nathaniel D.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
Saved in:
62
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong
;
Han, Rachel
;
Mattila, Anna S.
- In:
Journal of service management
27
(
2016
)
3
,
pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Saved in:
63
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
Saved in:
64
The influence of a "green" loyalty program on service encounter satisfaction
Liu, Qing
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 576-585
Persistent link: https://www.econbiz.de/10011635004
Saved in:
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