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~accessRights:"restricted"
~person:"Willems, Kim"
~subject:"Service quality"
~subject:"United States"
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Service quality
United States
Consumer behaviour
5
Konsumentenverhalten
5
Ladengestaltung
5
Store design
5
Einzelhandel
4
Retail trade
4
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Relationship marketing
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Affect
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Approach behaviour
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Atmospherics
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Beacons
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Customer experience
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Customer motive attributions
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Differentiation value
1
Familiarity
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In-store retail
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Inflation expectations
1
Inflationserwartung
1
Innovation adoption
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Innovationsakzeptanz
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Interactive kiosk
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Involvement
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Irritation
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Merchandise value
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Mobile Marketing
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Mobile marketing
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Motivation
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Processing fluency
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Retailing
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Servicescape
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Shopping motives
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Simulation
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Store atmospherics
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ecological validity
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Willems, Kim
Alexander, Bethan
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Journal of business research : JBR
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Journal of retailing and consumer services
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How customers motive attributions impact intentions to use an interactive kiosk in-store
Van de Sanden, Stephanie
;
Willems, Kim
;
Brengman, Malaika
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013209666
Saved in:
2
Servicescape irritants and customer satisfaction : the moderating role of shopping motives and involvement
Démoulin, Nathalie
;
Willems, Kim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 295-306
Persistent link: https://www.econbiz.de/10012105031
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