//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~accessRights:"restricted"
~person:"Wirtz, Jochen"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Working Paper"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistungsbranche"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
5
Service industry
5
Dienstleistungsqualität
3
Service quality
3
Customer service
2
Dienstleistung
2
Digitization
2
Kundenservice
2
Productization
2
Robot
2
Roboter
2
Services
2
service excellence
2
AI
1
Arbeitskräfte
1
Arbeitszufriedenheit
1
Artificial intelligence
1
Auslandsverlagerung
1
Automation
1
Automatisierung
1
B-to-B-Marketing
1
Bibliometrics
1
Bibliometrie
1
Brand management
1
Branding
1
Business services
1
Business-to-business marketing
1
Cost-effective service excellence
1
Digital
1
Digital goods
1
Digitale Güter
1
Digitalisierung
1
Economic growth
1
Entrepreneurial theory of the firm
1
Global business services
1
Globalisierung
1
Globalization
1
Human Resource Management
1
Information technology
1
Informationstechnik
1
more ...
less ...
Online availability
All
Undetermined
Free
1
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Working Paper
Article in journal
5
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
5
Author
All
Wirtz, Jochen
Witell, Lars
10
Hoekman, Bernard M.
9
Gustafsson, Anders
8
Huang, Ming-Hui
8
Edvardsson, Bo
7
Mattoo, Aaditya
7
Fiorini, Matteo
6
Gebauer, Heiko
6
Kowalkowski, Christian
6
Raddats, Chris
6
Subramony, Mahesh
6
Altinay, Levent
5
Finsterwalder, Jörg
5
Fu, Na
5
Ghani, Ejaz
5
Williams, Colin C.
5
Wünderlich, Nancy V.
5
Zhao, Xiande
5
Anning-Dorson, Thomas
4
Baldwin, Richard E.
4
Bosak, Janine
4
Bowen, David E.
4
Burton, Jamie
4
Casidy, Riza
4
Di Berardino, Claudio
4
Findlay, Christopher Charles
4
Gallouj, Fai͏̈z
4
Gomes, Giancarlo
4
Gong, Taeshik
4
Jaakkola, Elina
4
Kerr, William R.
4
Kohtamäki, Marko
4
Kristensson, Per
4
Le Nguyen Hau
4
Luu Trong Tuan
4
McColl-Kennedy, Janet R.
4
Mende, Martin
4
Morikawa, Masayuki
4
O'Cass, Aron
4
more ...
less ...
Published in...
All
The service industries journal
2
Journal of business research : JBR
1
Journal of service management
1
The journal of business & industrial marketing
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
2
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
3
Service products and productization
Wirtz, Jochen
;
Fritze, Martin Paul
;
Jaakkola, Elina
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 411-421
Persistent link: https://www.econbiz.de/10012665779
Saved in:
4
Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen
;
Jerger, Christina
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
Saved in:
5
Global business services : increasing specialization and integration of the world economy as drivers of economic growth
Wirtz, Jochen
;
Tuzovic, Sven
;
Ehret, Michael
- In:
Journal of service management
26
(
2015
)
4
,
pp. 565-587
Persistent link: https://www.econbiz.de/10011416711
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->