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~accessRights:"restricted"
~subject:"Deutschland"
~subject:"Kundenservice"
~subject:"Lieferantenmanagement"
~type_genre:"Article in journal"
~type_genre:"Übersichtsarbeit"
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Search: "Customer relationship management"
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Deutschland
Kundenservice
Lieferantenmanagement
Beziehungsmarketing
7,299
Relationship marketing
7,299
Consumer behaviour
4,161
Konsumentenverhalten
4,161
Customer satisfaction
2,326
Kundenzufriedenheit
2,325
Service quality
1,772
Dienstleistungsqualität
1,771
Brand management
1,326
Markenführung
1,326
Brand image
1,020
Markenimage
1,020
Social Web
988
Social web
988
Supplier relationship management
794
Internet marketing
759
Online-Marketing
759
Customer integration
753
Kundenintegration
750
Brand
679
Markenartikel
667
Einzelhandel
606
Retail trade
606
Confidence
590
Vertrauen
589
Online retailing
570
Online-Handel
570
E-commerce
511
Electronic Commerce
510
Customer value
474
Marketing management
474
Kundenwert
473
Marketingmanagement
473
Emotion
440
Customer service
415
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384
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384
Viral marketing
358
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1,196
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34
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Svensson, Göran
15
Casidy, Riza
8
Friend, Scott B.
7
Aykol, Bilge
6
Folse, Judith Anne Garretson
6
Gustafsson, Anders
6
Leonidou, Leonidas C.
6
Mangus, Stephanie M.
6
Mostert, Pierre
6
Nyadzayo, Munyaradzi W.
6
Wang, Yonggui
6
Barnes, Donald C.
5
Beatty, Sharon E.
5
Burton, Jamie
5
Gligor, David M.
5
Homburg, Christian
5
Mpinganjira, Mercy
5
Naudé, Peter
5
Sharma, Piyush
5
Thaichon, Park
5
Zhang, Chuang
5
Arnold, Todd J.
4
Baker, Melissa A.
4
Bock, Dora E.
4
Bush, Alan J.
4
Christodoulides, Paul
4
Good, Megan C.
4
Høgevold, Nils M.
4
Jones, Eli
4
Kingshott, Russel P. J.
4
Kleinaltenkamp, Michael
4
Mattila, Anna S.
4
Mohan, Mayoor
4
Pullins, Ellen
4
Scheer, Lisa K.
4
Schwepker, Charles H. <Jr.>
4
Tsarenko, Yelena
4
Ulaga, Wolfgang
4
Van Vaerenbergh, Yves
4
Voorhees, Clay M.
4
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Landesanstalt für Medien Nordrhein-Westfalen
1
Nomos Verlagsgesellschaft
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Industrial marketing management : the international journal for industrial and high-tech firms
140
Journal of business research : JBR
97
The journal of business & industrial marketing
60
Journal of retailing and consumer services
40
The journal of services marketing
40
International journal of hospitality management
31
Journal of business-to-business marketing
29
Journal of the Academy of Marketing Science
21
Service business
17
Journal of service research
16
Journal of strategic marketing
16
Journal of service research : JSR
13
Services marketing quarterly
13
Journal of marketing
12
Journal of personal selling & sales management
12
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
The service industries journal
11
International journal of production economics
10
European journal of marketing
9
Journal of service theory and practice : JSTP
9
Marketing : ZFP ; journal of research and management
9
Die Betriebswirtschaft : DBW
8
Journal of purchasing and supply management
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
8
Journal of service theory and practice
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of retailing
7
Marketing intelligence & planning
7
Total quality management & business excellence
7
Asia Pacific journal of marketing and logistics
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of contemporary hospitality management
6
Journal of customer behaviour
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Marketing theory
6
The international journal of logistics management
6
The international review of retail, distribution and consumer research
6
Tourism management : research, policies, practice
6
Business horizons
5
Business process management journal
5
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ECONIS (ZBW)
1,230
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1
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
Supplier relationship portfolio management : a social exchange perspective
Ellis, Scott C.
;
Oh, Jaeyoung
;
Henke, John W.
;
Suresh, …
- In:
Journal of purchasing and supply management
29
(
2023
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014326365
Saved in:
3
Are supply chain partnerships developed and implemented according to their potential?
Enz, Matias G.
;
Lambert, Douglas M.
- In:
The international journal of logistics management
35
(
2024
)
2
,
pp. 395-424
Persistent link: https://www.econbiz.de/10014485261
Saved in:
4
Effective long-term relationship management strategies to enhance value co-creation among business partners
Kanyarat Sukhawatthanakun
- In:
Journal for international business and entrepreneurship …
15
(
2023
)
2
,
pp. 263-294
Persistent link: https://www.econbiz.de/10014424732
Saved in:
5
Adoption of AI integrated partner relationship management (AI-PRM) in B2B sales channels : exploratory study
Chatterjee, Sheshadri
;
Chaudhuri, Ranjan
;
Vrontis, Demetris
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 164-173
Persistent link: https://www.econbiz.de/10014282234
Saved in:
6
Exploring the role of relationship management and relationship quality in B2B : empirical insights and future research directions
Lasrado, Flevy
;
Thaichon, Park
;
Nyadzayo, Munyaradzi
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1055-1086
Persistent link: https://www.econbiz.de/10014276729
Saved in:
7
Technology readiness of B2B firms and AI-based
customer
relationship
management
capability for enhancing social sustainability performance
Muhammad Sabbir Rahman
;
Bag, Surajit
;
Gupta, Shivam
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013534254
Saved in:
8
A new model to evaluate the success of electronic
customer
relationship
management
systems in industrial marketing : the mediating role of customer feedback management
Liu, Yishu
;
Chen, Zhong
- In:
Total quality management & business excellence
34
(
2023
)
5
,
pp. 515-537
Persistent link: https://www.econbiz.de/10013550191
Saved in:
9
The maturity of relationship management and firm performance : a step toward relationship management middle-range theory
Deszczyński, Bartosz
;
Beręsewicz, Maciej
- In:
Journal of business research : JBR
135
(
2021
),
pp. 358-372
Persistent link: https://www.econbiz.de/10012647878
Saved in:
10
Role of supply chain performance in global value chain creation in COVID-19 : a partial least square modelling framework for emerging economy
Gupta, Sahil
;
Sharma, Geeti
;
Sawhney, Aastha
- In:
International journal of enterprise network management …
14
(
2023
)
1/2
,
pp. 139-160
Persistent link: https://www.econbiz.de/10014281224
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