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~accessRights:"restricted"
~subject:"Deutschland"
~subject:"Lieferantenmanagement"
~subject:"Value creation"
~type_genre:"Article in journal"
~type_genre:"Übersichtsarbeit"
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Search: "Customer relationship management"
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Deutschland
Lieferantenmanagement
Value creation
Beziehungsmarketing
7,379
Relationship marketing
7,379
Consumer behaviour
4,211
Konsumentenverhalten
4,211
Customer satisfaction
2,352
Kundenzufriedenheit
2,351
Service quality
1,783
Dienstleistungsqualität
1,782
Brand management
1,346
Markenführung
1,346
Brand image
1,036
Markenimage
1,036
Social Web
1,000
Social web
1,000
Supplier relationship management
799
Internet marketing
769
Online-Marketing
769
Customer integration
762
Kundenintegration
759
Brand
684
Markenartikel
672
Einzelhandel
609
Retail trade
609
Confidence
592
Vertrauen
591
Online retailing
574
Online-Handel
574
E-commerce
512
Electronic Commerce
511
Marketing management
480
Customer value
479
Marketingmanagement
479
Kundenwert
478
Emotion
446
Customer service
416
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413
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390
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361
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Svensson, Göran
14
Thaichon, Park
8
Casidy, Riza
7
Wang, Yonggui
7
Aykol, Bilge
6
Busser, James A.
6
Friend, Scott B.
6
Itani, Omar S.
6
Le Nguyen Hau
6
Mangus, Stephanie M.
6
Mostert, Pierre
6
Nyadzayo, Munyaradzi W.
6
Shulga, Lenna V.
6
Gil Saura, Irene
5
Gligor, David M.
5
Homburg, Christian
5
Leonidou, Leonidas C.
5
Mpinganjira, Mercy
5
Naudé, Peter
5
Sharma, Piyush
5
Zhang, Chuang
5
Aarikka-Stenroos, Leena
4
Balaji, M. S.
4
Bush, Alan J.
4
Chatterjee, Sheshadri
4
Christodoulides, Paul
4
Eggert, Andreas
4
Folse, Judith Anne Garretson
4
Foroudi, Pantea
4
Gallarza, Martina G.
4
Good, Megan C.
4
Grace, Debra
4
Grönroos, Christian
4
Hajli, Nick
4
Hochstein, Bryan
4
Høgevold, Nils M.
4
Jones, Eli
4
Kingshott, Russel P. J.
4
Ma, Shuang
4
Mohan, Mayoor
4
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Landesanstalt für Medien Nordrhein-Westfalen
1
Nomos Verlagsgesellschaft
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Industrial marketing management : the international journal for industrial and high-tech firms
148
Journal of business research : JBR
90
The journal of business & industrial marketing
60
Journal of business-to-business marketing
30
Journal of retailing and consumer services
30
The journal of services marketing
30
Journal of strategic marketing
28
Service business
17
International journal of hospitality management
15
Journal of the Academy of Marketing Science
15
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
The service industries journal
12
International journal of production economics
11
Journal of marketing
11
Journal of personal selling & sales management : JPSSM
11
Tourism management : research, policies, practice
11
Marketing theory
10
European journal of marketing
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Journal of service management
9
Services marketing quarterly
9
Journal of purchasing and supply management
8
Marketing : ZFP ; journal of research and management
8
Die Betriebswirtschaft : DBW
7
International journal of project management : the journal of The International Project Management Association
7
Journal of service theory and practice : JSTP
7
Technological forecasting & social change : an international journal
7
The international journal of logistics management
7
AMS review : official publication of the Academy of Marketing Science
6
Asia Pacific journal of marketing and logistics
6
Journal of customer behaviour
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of marketing management : JMM ; journal of the Academy of Marketing
6
Journal of service research
6
Marketing intelligence & planning
6
The international review of retail, distribution and consumer research
6
Total quality management & business excellence
6
Business horizons
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of contemporary hospitality management
5
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ECONIS (ZBW)
1,148
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1
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
Supplier relationship portfolio management : a social exchange perspective
Ellis, Scott C.
;
Oh, Jaeyoung
;
Henke, John W.
;
Suresh, …
- In:
Journal of purchasing and supply management
29
(
2023
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10014326365
Saved in:
3
Are supply chain partnerships developed and implemented according to their potential?
Enz, Matias G.
;
Lambert, Douglas M.
- In:
The international journal of logistics management
35
(
2024
)
2
,
pp. 395-424
Persistent link: https://www.econbiz.de/10014485261
Saved in:
4
A new model to evaluate the success of electronic
customer
relationship
management
systems in industrial marketing : the mediating role of customer feedback management
Liu, Yishu
;
Chen, Zhong
- In:
Total quality management & business excellence
34
(
2023
)
5
,
pp. 515-537
Persistent link: https://www.econbiz.de/10013550191
Saved in:
5
Technology readiness of B2B firms and AI-based
customer
relationship
management
capability for enhancing social sustainability performance
Muhammad Sabbir Rahman
;
Bag, Surajit
;
Gupta, Shivam
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013534254
Saved in:
6
Exploring the role of relationship management and relationship quality in B2B : empirical insights and future research directions
Lasrado, Flevy
;
Thaichon, Park
;
Nyadzayo, Munyaradzi
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1055-1086
Persistent link: https://www.econbiz.de/10014276729
Saved in:
7
Adoption of AI integrated partner relationship management (AI-PRM) in B2B sales channels : exploratory study
Chatterjee, Sheshadri
;
Chaudhuri, Ranjan
;
Vrontis, Demetris
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 164-173
Persistent link: https://www.econbiz.de/10014282234
Saved in:
8
Relationship management for recurrent project value creation
Theyel, Nelli
;
Theyel, Gregory
- In:
Journal of engineering and technology management : JET-M
69
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014450668
Saved in:
9
Effective long-term relationship management strategies to enhance value co-creation among business partners
Kanyarat Sukhawatthanakun
- In:
Journal for international business and entrepreneurship …
15
(
2023
)
2
,
pp. 263-294
Persistent link: https://www.econbiz.de/10014424732
Saved in:
10
The maturity of relationship management and firm performance : a step toward relationship management middle-range theory
Deszczyński, Bartosz
;
Beręsewicz, Maciej
- In:
Journal of business research : JBR
135
(
2021
),
pp. 358-372
Persistent link: https://www.econbiz.de/10012647878
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