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~accessRights:"restricted"
~subject:"Qualitätsmanagement"
~subject:"Risikomanagement"
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Qualitätsmanagement
Risikomanagement
Dienstleistungsqualität
7,324
Service quality
7,324
Customer satisfaction
2,873
Kundenzufriedenheit
2,873
Consumer behaviour
2,273
Konsumentenverhalten
2,273
Beziehungsmarketing
1,837
Relationship marketing
1,837
Quality management
996
Financial audit
964
Wirtschaftsprüfung
964
Hospital
749
Krankenhaus
749
Health care
668
Gesundheitsversorgung
664
Customer service
574
Kundenservice
574
Gesundheitswesen
547
Health care system
545
Dienstleistungssektor
516
Service industry
514
Product quality
467
Produktqualität
467
Beschwerdemanagement
427
Complaint management
427
Hotel industry
380
Hotellerie
380
service quality
374
Online retailing
350
Online-Handel
350
E-commerce
330
Electronic Commerce
328
Emotion
303
Patients
283
Patienten
282
Satisfaction
276
Einzelhandel
267
Retail trade
267
audit quality
264
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416
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Article
932
Book / Working Paper
80
Journal
2
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Article in journal
916
Aufsatz in Zeitschrift
916
Conference paper
25
Konferenzbeitrag
25
Aufsatz im Buch
18
Book section
18
Hochschulschrift
9
Aufsatzsammlung
5
Handbook
4
Handbuch
4
Arbeitspapier
3
Graue Literatur
3
Non-commercial literature
3
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3
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2
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2
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1
Fallstudie
1
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1
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1
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1
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English
988
German
26
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Bruhn, Manfred
9
Shahin, Arash
9
Antony, Jiju
8
Cudney, Elizabeth A.
6
McFadden, Kathleen L.
6
Chakraborty, Subhajit
5
Kaynak, Hale
5
Marimon, Frederic
5
Medeiros, Denise Dumke de
5
Melo, Fagner José Coutinho de melo
5
Prybutok, Victor R.
5
Dwivedi, Yogesh Kumar
4
Gupta, Anchal
4
He, Zhen
4
Park, Sang-June
4
Singh, Rajesh K.
4
Swarnakar, Vikas
4
Vrat, Prem
4
Zhang, Min
4
Adhikari, Arnab
3
Akter, Shahriar
3
Aobdia, Daniel
3
Balouei Jamkhaneh, Hadi
3
Basu, Rana
3
Bhola, Prabha
3
Carvalho, Raíssa Souto Maior Corrêa de
3
Chang, Tsang-Chuan
3
Chen, Hsi-Tien
3
Choi, Beom Joon
3
Ciasullo, Maria Vincenza
3
Dahlgaard, Jens Jörn
3
Dahlgaard-Park, Su Mi
3
Delahoz-Dominguez, Enrique
3
Fargnoli, Mario
3
Fitzgerald, Gerard
3
Georgiou, Andreas C.
3
Gremyr, Ida
3
Gupta, Nitin
3
Haber, Nicolas
3
Han, Heesup
3
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IGI Global
7
Taylor and Francis.
4
OECD
3
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
Edward Elgar Publishing
1
European Business School <Oestrich-Winkel>
1
Excellence in Services International Conference <26., 2023, Paisley>
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
World Bank Group
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
The TQM journal : the international review of organizational improvement
42
Total quality management & business excellence
41
International journal of quality & reliability management
33
International journal of productivity and quality management : IJPQM
30
Quality management journal : QMJ
25
Auditing : a journal of practice & theory
19
International journal of production research
16
International journal of quality and service sciences
15
Journal of retailing and consumer services
15
International journal of hospitality management
13
Journal of health organization and management
13
Service business
12
Journal of air transport management
11
Health care management review : HCM review
10
The accounting review : a publication of the American Accounting Association
10
International journal of production economics
9
International journal of services and operations management : IJSOM
9
The service industries journal
9
Benchmarking : an international journal
8
Benchmarking : an international journal ; BIJ
8
European journal of operational research : EJOR
8
Journal of business research : JBR
8
Socio-economic planning sciences : the international journal of public sector decision-making
8
SpringerLink / Bücher
8
Business process management journal
7
Manufacturing & service operations management : M & SOM
7
International journal of business excellence : IJBEX
6
International journal of contemporary hospitality management
6
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
6
Journal of accounting and public policy
6
Journal of hospitality marketing & management
6
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Vision : the journal of business perspective
6
Asia Pacific journal of marketing and logistics
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of enterprise information systems : an official publication of the Information Resources Management Association
5
International journal of logistics : research and applications
5
Metamorphosis : a journal of management research
5
Services marketing quarterly
5
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ECONIS (ZBW)
1,014
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1
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10
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1,014
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date (oldest first)
1
Understanding the consequences of robotic interaction quality and outcome quality : a three-phased affordance theory-based approach
Yang, Huijun
;
Song, Hanqun
;
Xia, Lantian
;
Yang, Andi
- In:
Journal of hospitality marketing & management
33
(
2024
)
6
,
pp. 763-783
Persistent link: https://www.econbiz.de/10014564234
Saved in:
2
Co-creation practices and service outcomes : a transformative health service framework
Islam, Shahidul
;
Nazlida Muhamad
;
Leong, Vai Shiem
; …
- In:
Journal of international consumer marketing
36
(
2024
)
4
,
pp. 383-398
Persistent link: https://www.econbiz.de/10014575090
Saved in:
3
Financial sustainability of IoT platforms : the role of quality and security
Garg, Anurag
;
Demirezen, Emre M
;
Dogan, Kutsal
;
Cheng, …
- In:
Production and operations management : the flagship …
33
(
2024
)
2
,
pp. 412-431
Persistent link: https://www.econbiz.de/10014576078
Saved in:
4
Auditing during COVID-19 : evidence from Ghana and Norway
Stuart, Iris
;
Olsen, Carmen
;
Der, Basil Abeifaa
- In:
Journal of international accounting research
23
(
2024
)
1
,
pp. 199-221
Persistent link: https://www.econbiz.de/10014507612
Saved in:
5
The impact of audit office cybersecurity experience on nonbreach client's audit fees and cybersecurity risks
Li, He
;
Sun, Zhengjie
;
Huang, Feiqi
- In:
The journal of information systems : JIS ; a semiannual …
38
(
2024
)
1
,
pp. 177-206
Persistent link: https://www.econbiz.de/10014508013
Saved in:
6
Perceived effects of key audit matters reporting on audit efforts, audit fees, audit quality, and audit report transparency : stakeholders' perspectives
Bepari, Md Khokan
;
Nahar, Shamsun
;
Mollik, Abu Taher
- In:
Qualitative research in accounting & management
21
(
2024
)
2
,
pp. 192-218
Persistent link: https://www.econbiz.de/10014512554
Saved in:
7
E-government quality from the citizen's perspective : the role of perceived factors, demographic variables and the digital divide
Patergiannaki, Zoi
;
Pollalis, Yannis A.
- In:
International journal of public sector management
37
(
2024
)
2
,
pp. 232-254
Persistent link: https://www.econbiz.de/10014513947
Saved in:
8
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
9
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
10
Modelling services continuance intention : evidence from apps stores
Sze Ling Ng
;
Sajad Rezaei
;
Naser Valaei
;
Iranmanesh, …
- In:
Asia-Pacific journal of business administration
16
(
2024
)
2
,
pp. 256-281
Persistent link: https://www.econbiz.de/10014514411
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