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~accessRights:"restricted"
~subject:"Service quality"
~subject:"public sector"
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Subject
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Service quality
public sector
Theory
21,649
Theorie
21,614
Innovation
16,257
Consumer behaviour
14,085
Konsumentenverhalten
14,058
Supply chain
13,118
Lieferkette
13,057
Corporate social responsibility
11,665
Corporate Social Responsibility
11,603
Innovationsmanagement
11,245
Innovation management
10,861
Portfolio selection
9,714
Portfolio-Management
9,695
Welt
9,530
World
9,525
Firm performance
9,356
Unternehmenserfolg
9,353
Strategisches Management
8,352
Relationship marketing
8,269
Beziehungsmarketing
8,261
China
8,174
Risk management
7,894
Strategic management
7,822
USA
7,711
United States
7,657
Risikomanagement
7,535
Führungsstil
7,038
Leadership style
6,997
Sustainable development
6,761
Nachhaltige Entwicklung
6,629
Brand management
6,622
Markenführung
6,607
Managers
6,538
Führungskräfte
6,468
Corporate governance
6,285
Wissensmanagement
6,164
Knowledge management
6,156
Knowledge transfer
6,150
Wissenstransfer
6,080
Corporate Governance
5,988
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2,304
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4,766
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234
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4,866
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71
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64
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Han, Heesup
23
Prentice, Catherine
19
Mattila, Anna S.
17
Prybutok, Victor R.
14
Bruhn, Manfred
12
Gong, Taeshik
12
Quach, Sara
12
Antony, Jiju
11
Line, Nathaniel D.
11
McColl-Kennedy, Janet R.
11
Sreejesh, S.
11
Wong, IpKin Anthony
11
Balaji, M. S.
10
Guchait, Priyanko
10
Gursoy, Dogan
10
Gustafsson, Anders
10
Hollebeek, Linda D.
10
Klaus, Philipp
10
Shahin, Arash
10
Sharma, Piyush
10
Cudney, Elizabeth A.
9
Grégoire, Yany
9
Harun, Ahasan
9
Lee, Jin-soo
9
Lu, Lu
9
Marimon, Frederic
9
McFadden, Kathleen L.
9
Wirtz, Jochen
9
Ali, Faizan
8
Bilgihan, Anil
8
Cheng, Ching-Chan
8
Hanks, Lydia
8
Karatepe, Osman M.
8
Kim, Woo Gon
8
Liu, Chih-Hsing
8
Luu Trong Tuan
8
Park, Jungkun
8
Paul, Justin
8
Rather, Raouf Ahmad
8
Sparks, Beverley
8
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IGI Global
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World Bank
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Taylor and Francis.
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OECD
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4
Edward Elgar Publishing
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2
Deidesheimer Gespräche zur Tourismuswissenschaft <2., 2015, Deidesheim>
1
Energy Sector Management Assistance Program
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European Business School <Oestrich-Winkel>
1
European Health Care Conference <2, 2011, Hamburg>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Great Britain / Customs Establishment
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
Nomos Verlagsgesellschaft
1
Peter Lang GmbH
1
Weltgesundheitsorganisation
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
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Published in...
All
International journal of hospitality management
277
Journal of retailing and consumer services
208
Journal of business research : JBR
119
International journal of contemporary hospitality management
101
Journal of hospitality marketing & management
90
Total quality management & business excellence
90
The journal of services marketing
86
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
80
Journal of air transport management
77
Service business
68
Tourism management : research, policies, practice
68
International journal of quality & reliability management
65
The TQM journal : the international review of organizational improvement
61
The service industries journal
58
Health care management review : HCM review
55
Journal of service management
52
International journal of productivity and quality management : IJPQM
50
Quality management journal : QMJ
46
Management science : journal of the Institute for Operations Research and the Management Sciences
43
Public management review
43
Services marketing quarterly
43
International journal of services and operations management : IJSOM
42
Journal of travel and tourism marketing
42
Industrial marketing management : the international journal for industrial and high-tech firms
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
SpringerLink / Bücher
35
International journal of quality and service sciences
33
Journal of health organization and management
32
Journal of service research
32
Asia Pacific journal of marketing and logistics
31
Auditing : a journal of practice & theory
30
International journal of services, economics and management
30
Tourism management perspectives : TMP
30
Journal of service research : JSR
26
Manufacturing & service operations management : M & SOM
26
International journal of production research
23
International journal of public sector performance management : IJPSPM
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
20
International journal of production economics
20
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Source
All
ECONIS (ZBW)
4,938
RePEc
64
Showing
1
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10
of
5,002
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date (newest first)
date (oldest first)
1
How customer
knowledge
management
helps retain fitness club members : a mediating effect of relationship quality
Ng, Kenneth Shiu Pong
;
Feng, Yan
;
Lai, Ivan K. W.
; …
- In:
International journal of sports marketing & sponsorship
25
(
2024
)
2
,
pp. 360-381
Persistent link: https://www.econbiz.de/10014505217
Saved in:
2
Knowledge
-oriented leadership and organizational performance : modelling the mediating role of service innovation,
knowledge
sharing quality
Sahibzada, Umar Farooq
;
Muavia, Muhammad
;
Aamir, Suhaib
- In:
Journal of organizational effectiveness : people and …
11
(
2024
)
1
,
pp. 69-89
Persistent link: https://www.econbiz.de/10014525856
Saved in:
3
Innovation capability and effectiveness in public sector organisations :
knowledge
-based performance
management
practices
Rana, Geeta
;
Garg, Pooja
- In:
International journal of public sector performance …
11
(
2023
)
2
,
pp. 233-244
Persistent link: https://www.econbiz.de/10014313159
Saved in:
4
Measuring creativity : role of service quality
management
,
knowledge
sharing and social interaction
Lin, Xiang-Qian
;
Chen, You-Cheng
;
Liu, Chih-Hsing
;
Li, …
- In:
Total quality management & business excellence
34
(
2023
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013550028
Saved in:
5
The nature of
knowledge
sharing in Indian organisations : a comparative analysis of public and private sector
knowledge
organisations
Kumar, Mohnish
- In:
International journal of knowledge management studies : …
12
(
2021
)
2
,
pp. 101-113
Persistent link: https://www.econbiz.de/10012512900
Saved in:
6
Employee productivity and service quality enhancement using ERP with
knowledge
management
: a study in a power distribution company in the global context
Agrawal, Animesh
;
Diwakar, Hemant Kumar
;
Mukti, Suraj Kumar
- In:
International journal of knowledge management : IJKM ; …
16
(
2020
)
3
,
pp. 89-111
Persistent link: https://www.econbiz.de/10012303701
Saved in:
7
The effects of relationship quality and
knowledge
sharing on service innovation performance : organisational learning as a mediator
Jian, Zhao-quan
;
Osman, Mohamed Ali
;
Li, Lei
- In:
International journal of information technology and …
22
(
2023
)
1/2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10014319238
Saved in:
8
The impact of adopting corporate entrepreneurship in the public sector on innovative performance : the moderating role of
knowledge
sharing
Khirfan, Taghreed Akram
;
Al Khasawneh, Mohammad Hamdi
- In:
International journal of business environment : IJBE
14
(
2023
)
4
,
pp. 440-469
Persistent link: https://www.econbiz.de/10014436279
Saved in:
9
The effect of employee recognition on restaurant employees' job embeddedness,
knowledge
sharing and service orientation : abusive supervision as a moderator
Ampofo, Emmanuel Twumasi
;
Karatepe, Osman M.
;
Mensah, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
10
,
pp. 3612-3637
Persistent link: https://www.econbiz.de/10014334335
Saved in:
10
Predictors of
knowledge
sharing in public sector organisations : a proposed model
Gupta, Vikas
;
Thomas, Asha
- In:
International journal of public sector performance …
11
(
2023
)
2
,
pp. 201-217
Persistent link: https://www.econbiz.de/10014313152
Saved in:
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