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Search: "Customer relationship management"
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Subject
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Beziehungsmarketing
8,251
Relationship marketing
8,251
Consumer behaviour
4,352
Konsumentenverhalten
4,352
Customer satisfaction
2,403
Kundenzufriedenheit
2,403
Service quality
1,807
Dienstleistungsqualität
1,805
Brand management
1,394
Markenführung
1,394
Social Web
1,067
Social web
1,067
Brand image
1,052
Markenimage
1,052
Lieferantenmanagement
854
Supplier relationship management
854
Online-Marketing
843
Internet marketing
839
Customer integration
819
Kundenintegration
817
Brand
695
Markenartikel
683
Einzelhandel
652
Retail trade
650
Online retailing
615
Online-Handel
615
Confidence
608
Vertrauen
607
Electronic Commerce
573
Marketing management
566
Marketingmanagement
566
E-commerce
561
Kundenwert
527
Customer value
516
Emotion
453
Customer service
451
Kundenservice
447
Betriebliche Wertschöpfung
401
Value creation
401
Viral marketing
377
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All
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Free
3,483
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Article
7,662
Book / Working Paper
835
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3
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Article in journal
7,224
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7,224
Aufsatz im Buch
349
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349
Hochschulschrift
155
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116
Conference paper
67
Konferenzbeitrag
67
Thesis
46
Collection of articles of several authors
44
Sammelwerk
44
Graue Literatur
23
Non-commercial literature
23
Arbeitspapier
20
Working Paper
20
Case study
19
Fallstudie
19
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18
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12
Handbuch
12
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10
Textbook
10
Ratgeber
8
Guidebook
4
Systematic review
3
Übersichtsarbeit
3
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2
Bibliografie
1
Bibliografie enthalten
1
Bibliography included
1
Collection of articles written by one author
1
Einführung
1
Fallstudiensammlung
1
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1
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1
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1
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1
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English
7,806
German
615
Undetermined
80
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Han, Heesup
37
Hollebeek, Linda D.
34
Kumar, V.
29
Thaichon, Park
24
Loureiro, Sandra Maria Correia
20
Kumar, Vikas
19
Palmatier, Robert W.
19
Prentice, Catherine
19
Quach, Sara
19
Rather, Raouf Ahmad
19
Smith, Alan D.
19
Gil Saura, Irene
18
Mattila, Anna S.
18
Svensson, Göran
18
Ahn, Jiseon
17
Itani, Omar S.
17
Khan, Imran
17
Vrontis, Demetris
17
Klaus, Philipp
16
Rahman, Zillur
16
Roy, Sanjit
16
So, Kevin Kam Fung
16
Bruhn, Manfred
15
Grewal, Dhruv
15
Verhoef, Peter C.
15
Agnihotri, Raj
14
Balaji, M. S.
14
Japutra, Arnold
14
Karjaluoto, Heikki
14
Chatterjee, Sheshadri
13
Homburg, Christian
13
Johnson, Lester W.
13
Leckie, Civilai
13
Sesé, F. Javier
13
Wong, IpKin Anthony
13
Casidy, Riza
12
Gong, Taeshik
12
Harrigan, Paul
12
King, Ceridwyn
12
Ruyter, Ko de
12
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Springer Fachmedien Wiesbaden
77
IGI Global
17
Springer Gabler <Firma>
5
NetLibrary, Inc
4
Edward Elgar Publishing
3
Springer-Verlag GmbH
3
De Gruyter Oldenbourg
2
Great Britain / Customs Establishment
2
Nomos Verlagsgesellschaft
2
Springer International Publishing
2
Technische Universität Braunschweig
2
Technische Universität Chemnitz
2
World Trade Organization
2
European Health Care Conference <2, 2011, Hamburg>
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Gottfried Wilhelm Leibniz Universität Hannover
1
ICORIA <17., 2018, Valencia>
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
Landesanstalt für Medien Nordrhein-Westfalen
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Organisation for Economic Co-operation and Development
1
Society for Consumer Psychology.
1
Soproni Egyetem
1
Technische Universität Clausthal
1
Technische Universität Hamburg
1
Technische Universität Hamburg / Institut für Innovationsmarketing
1
Universität Hohenheim
1
ebrary, Inc
1
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Published in...
All
Journal of business research : JBR
468
Journal of retailing and consumer services
466
SpringerLink / Bücher
312
Industrial marketing management : the international journal for industrial and high-tech firms
241
International journal of hospitality management
190
The journal of services marketing
122
The journal of business & industrial marketing
95
Journal of strategic marketing
94
Journal of the Academy of Marketing Science
86
Journal of hospitality marketing & management
79
Springer eBook Collection / Business and Economics
79
Asia Pacific journal of marketing and logistics
78
International journal of contemporary hospitality management
78
Service business
76
The service industries journal
75
Tourism management : research, policies, practice
74
Journal of travel and tourism marketing
73
The journal of product & brand management
73
Marketing intelligence & planning
62
Journal of service management
56
Springer eBook Collection
56
Journal of marketing
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of retailing
51
Technological forecasting & social change : an international journal
51
The journal of brand management : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
49
Services marketing quarterly
48
Psychology & marketing
46
Journal of service research
45
Journal of promotion management : innovations in planning and applied research
44
Journal of business-to-business marketing
43
European journal of operational research : EJOR
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
International journal of retail and distribution management
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
Journal of marketing analytics : JMA
39
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Source
All
ECONIS (ZBW)
8,399
RePEc
79
Other ZBW resources
17
USB Cologne (EcoSocSci)
4
BASE
1
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11
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20
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date (oldest first)
11
Brand crisis and
customer
relationship
management
on social media : evidence from a natural experiment from the airline industry
Al Balawi, Ramah
;
Hu, Yuheng
;
Qiu, Liangfei
- In:
Information systems research : ISR
34
(
2023
)
2
,
pp. 442-462
Persistent link: https://www.econbiz.de/10014323695
Saved in:
12
The mediating role of technology innovation in the relationship between
customer
relationship
management
and customer loyalty, a case of Kuwaiti banking industry
Aldaihani, Faraj Mazyed Faraj
;
Ali, Noor Azman Bin
- In:
International journal of business innovation and …
30
(
2023
)
2
,
pp. 218-239
Persistent link: https://www.econbiz.de/10014293963
Saved in:
13
Role of social media technologies and
customer
relationship
management
Capabilities 2.0 in creating customer loyalty and university reputation
Shah, Syed Asim
;
Shoukat, Muhammad Haroon
;
Ahmad, …
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 344-367
Persistent link: https://www.econbiz.de/10014566978
Saved in:
14
Handling the inconsistency in ranking customers via several multi-criteria ranking methods
Hadad, Yossi
;
Keren, Baruch
;
Alberg, Dima
- In:
International journal of business forecasting and …
9
(
2024
)
1
,
pp. 50-79
Persistent link: https://www.econbiz.de/10014512023
Saved in:
15
Relationship management for recurrent project value creation
Theyel, Nelli
;
Theyel, Gregory
- In:
Journal of engineering and technology management : JET-M
69
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014450668
Saved in:
16
Efficient
customer
relationship
management
systems for online retailing : the investigation of the influential factors
Latifi, Kimia
;
Ebrahimi, Ahoo
;
Ranjbaran, Mehdi
; …
- In:
Journal of management & organization : JMO
29
(
2023
)
4
,
pp. 763-798
Persistent link: https://www.econbiz.de/10014438093
Saved in:
17
Impact of bank's
customer
relationship
management
on customer satisfaction and loyalty of SMEs : the moderating role of advisory services and capacity building
Obuobi, Genevieve Pearl Duncan
;
Yamoah, Fred A.
;
Haque, …
- In:
Corporate Management Ecosystem in Emerging Economies : …
,
(pp. 185-211)
.
2023
Persistent link: https://www.econbiz.de/10014446076
Saved in:
18
Effective long-term relationship management strategies to enhance value co-creation among business partners
Kanyarat Sukhawatthanakun
- In:
Journal for international business and entrepreneurship …
15
(
2023
)
2
,
pp. 263-294
Persistent link: https://www.econbiz.de/10014424732
Saved in:
19
Integrating electronic
customer
relationship
management
and artificial intelligence : a theoretical foundation for marketing intelligence in the service industry
Al-Weshah, Ghazi A.
;
Kakeesh, Dana F.
;
Shishan, Farah
- In:
Contemporary approaches of digital marketing and the …
,
(pp. 73-104)
.
2023
Persistent link: https://www.econbiz.de/10014365945
Saved in:
20
Employee relationship management and achievement motivation : insights from hospitals
Khraisat, Amneh M.
;
Al-Weshah, Ghazi A.
;
Al-Ma'aitah, Noor
- In:
International journal of management practice : IJMP
16
(
2023
)
6
,
pp. 727-743
Persistent link: https://www.econbiz.de/10014436712
Saved in:
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