Delasay, Mohammad; Kolfal, Bora; Ingolfsson, Armann - In: European Journal of Operational Research 217 (2012) 3, pp. 554-559
Motivated by the dispatching of trucks to shovels in surface mines, we study optimal routing in a Markovian finite-source, multi-server queueing system with heterogeneous servers, each with a separate queue. We formulate the problem of routing customers to servers to maximize the system...