Santos, Filipa; Pereira, Rúben; Vasconcelos, José Braga - In: Business Process Management Journal 26 (2019) 2, pp. 405-420
Purpose: Robotic process automation (RPA) seeks to automate business processes, using software robots that interact with systems through their user interface, improving efficiency and reducing costs. However, some critical steps, such as identifying processes suitable for RPA automation, can...