Gouda, Sirish Kumar; Awasthy, Prakash; T.S., Krishnan; … - In: The TQM Journal 31 (2019) 1, pp. 52-69
Purpose: The purpose of this paper is to identify various dimensions of green quality. It integrates the existing carbon footprinting technique with the eight dimensions of quality proposed by Garvin (1984, 1987). Apart from extending these concepts, it also proposes two new dimensions –...