Benders, Jos; Schouteten, Roel; Ruijsscher, Céline De - In: International Journal of Electronic Finance 6 (2012) 2, pp. 184-197
Using the task pool model and data from 15 establishments in the Dutch hospitality industry, this study shows how and why applying handhelds affects the division of labour. These devices allow to split the waiters' jobs into separate tasks which tend to be combined into two separate "sub jobs":...