Yadav, Neeraj; Shankar, Ravi; Singh, Surya Prakash - In: The TQM Journal 32 (2020) 4, pp. 815-835
Purpose: This paper compares impact of Industry 4.0 / emerging information and communication Technologies (ICTs), for example, Internet of things (IOT), machine learning, artificial intelligence (AI), robotics and cloud computing, on 22 organisational performance indicators under nine...