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Search: subject:"ECRM"
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Beziehungsmarketing
19
Relationship marketing
19
E-commerce
16
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e-CRM
9
Customer satisfaction
7
Kundenzufriedenheit
7
Consumer behaviour
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electronic customer relationship management
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International journal of electronic customer relationship management : IJECRM
4
International journal of public sector performance management : IJPSPM
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
African journal of science, technology, innovation and development : AJSTID
1
Benchmarking : an international journal
1
Business Process Management Journal
1
EuroMed Journal of Business
1
European management journal
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IEEE transactions on engineering management : EM
1
International Journal of Information Systems and Supply Chain Management (IJISSCM)
1
International journal of business intelligence research : IJBIR ; an official publication of the Information Resources Management Association
1
International journal of economic policy in emerging economies
1
International journal of financial research
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
Journal of Advances in Management Research
1
Journal of Hospitality and Tourism Technology
1
Journal of Research in Marketing and Entrepreneurship
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Management Science
1
Total quality management & business excellence
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ECONIS (ZBW)
19
Other ZBW resources
6
RePEc
1
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1
Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
International journal of electronic customer …
14
(
2024
)
2
,
pp. 103-127
Persistent link: https://www.econbiz.de/10015064307
Saved in:
2
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
3
A serial mediation model for investigating the impact of
e-CRM
services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha
;
Kumar, Vinod
;
Kataria, Sonia
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
1
,
pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
Saved in:
4
A new model to evaluate the success of electronic customer relationship management systems in industrial marketing : the mediating role of customer feedback management
Liu, Yishu
;
Chen, Zhong
- In:
Total quality management & business excellence
34
(
2023
)
5
,
pp. 515-537
Persistent link: https://www.econbiz.de/10013550191
Saved in:
5
Electronic customer relationship management (
E-CRM
), customer experience and customer satisfaction : evidence from the banking industry
Surya, Pushpender Kumar
;
Mokha, Anupreet Kaur
; …
- In:
Benchmarking : an international journal
29
(
2022
)
2
,
pp. 551-572
Persistent link: https://www.econbiz.de/10013040883
Saved in:
6
Electronic customer relationship management assimilation in Southeastern European companies : cluster analysis
Melović, Boban
;
Rondović, Biljana
;
Veljkovic, Slavica …
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
4
,
pp. 1081-1100
Persistent link: https://www.econbiz.de/10013352688
Saved in:
7
Electronic customer relationship management framework for Game Parks in Zimbabwe
Tsokota, Theo
;
Mahlangu, Gilbert
;
Muruko, Muchaneta Enipha
- In:
African journal of science, technology, innovation and …
14
(
2022
)
5
,
pp. 1184-1195
Persistent link: https://www.econbiz.de/10013415419
Saved in:
8
Towards the analysis of
e-CRM
practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
9
The Internet user relational orientation : towards a better understanding of online browsing behaviour
Agrebi, Meriem
- In:
Journal of marketing management : JMM ; journal of the …
37
(
2021
)
13/14
,
pp. 1374-1408
Persistent link: https://www.econbiz.de/10012695282
Saved in:
10
Electronic customer relationship management and company performance : exploring the product innovativeness development
Herman, Lalu Edy
;
Sulhaini, Sulhaini
;
Farida, Naili
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10012483369
Saved in:
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