Salehzadeh, Reza; Shahin, Arash; Kazemi, Ali; Shaemi … - In: Journal of Management Development 34 (2015) 5, pp. 601-620
Purpose – Literature review indicates lack of using the Kano model in organizational behavior domain and managers’ satisfaction. The purpose of this paper is to propose a Kano-based model for managers’ satisfaction. Design/methodology/approach – In order to examine one of the proposed...