Kim, Jungsun (Sunny); Joe, SungJun; Erdem, Mehmet - In: Journal of Hospitality and Tourism Insights 6 (2022) 2, pp. 1043-1065
Purpose This study examined the antecedents of technostressors as well as how customers' perceived convenience and technostressors of using a check-in/out kiosk influence their behavioral intention in a full-service hotel setting. Design/methodology/approach Using survey data collected from 630...