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~institution:"Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>"
~person:"Day, Ralph L."
~subject:"Complaint management"
~type:"book"
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Complaint management
Beschwerdemanagement
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Ethiopia
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Konsumentenverhalten
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Kundenzufriedenheit
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Day, Ralph L.
Hunt, H. Keith
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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ECONIS (ZBW)
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New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chica...
Day, Ralph L.
(
contributor
);
Hunt, H. Keith
(
contributor
)
-
1979
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