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~institution:"Deutsches Institut für Normung"
~institution:"Dpunkt.Verlag <Heidelberg>"
~institution:"Verlag Franz Vahlen"
~subject:"Standardisierung"
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Standardisierung
Dienstleistungsmanagement
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Deutsches Institut für Normung
Dpunkt.Verlag <Heidelberg>
Verlag Franz Vahlen
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Wege zu erfolgreichen Dienstleistungen : Normen und Standards für die Entwicklung und das Management von Dienstleistungen
2005
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1. Aufl.
Persistent link: https://www.econbiz.de/10002516606
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