LORENZON, Antonio; BAALEN, Peter J. VAN; PILOTTI, Luciano - Dipartimento di Economia, Management e Metodi … - 2005
From the beginning of the 1990s, the business world has been talking about Knowledge Management (KM). Information … store) and sharing knowledge (modern Knowledge Management System). Technology can help to enable greater process … softwares as Customer Relationship Management. The second key point is the analysis and the creation of a future scenario based …