Verboom, Menno (contributor); Iwaarden, Jos van (contributor) - 2004 - [Elektronische Ressource]
one of the research covers the first goal to make the business process transparent. Using
the Service Blueprinting … next phase in the research is to place those systems within the
business processes of the organisation. Stated differently … measurement points
in the business process. This phase of the research consists of the identification of critical
process steps …