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~institution:"Erasmus Research Institute of Management"
~person:"Wiele, Ton van der"
~subject:"Kundenzufriedenheit"
~type_genre:"Arbeitspapier"
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Mystery shopping : in-depth measurement of customer satisfaction
Hesselink, Martijn Willem
(
contributor
); …
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2003
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001765932
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