de Brito, Marisa P.; de Koster, de Koster, M.B.M.; van … - Erasmus Research Institute of Management (ERIM), … - 2001
of combining vs. separating inbound and outbound flows during the return handling process. We do so through a comparative … and mail order companies. We identify both aggravating factors and facilitating actions for return handling. Furthermore … return handling efficiency. In particular, we conjecture over the impact that return volume and product diversity have on the …