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~institution:"Fördergesellschaft Marketing an der Universität Augsburg"
~type:"book"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
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Kapazitätsmanagement von Dienstleistungsanbietern : theoretische Erkenntnisse und Konkretisierung an einem Fallbeispiel Call-Center
Meier, Roland
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1997
Persistent link: https://www.econbiz.de/10000634255
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