Ercsey, Ida; Laszlo, Jozsa - Facultatea de Administraţie Publică, Şcoala … - 2010
The aim of this paper is to examine the effects of the consumers' expertise the quality experience on the consumers … Hungary and was based on one questionnaire. The results showed that consumers' expertise was higher in connection of … guaranteed delivery time services. We also found that the expertise had significant differences over the expectations of the …