Coakes, Elayne (contributor) - 2011
. The implementation of knowledge management in service businesses / Pei-Di Shen, Tsang-Hsiung Lee, Chia-Wen Tsai, Yi … / Andy Dearden, Syed Rizvi -- 20. Affective factors for successful knowledge management / Peter Smith …-Fen Chen -- 13. Commentary / Emil Ivanov, Jay Liebowitz -- 14. The essence of organizational knowledge / Fei Gao -- 15 …