Canales, Juan I.; Vila, Joaquim - IESE Business School, Universidad de Navarra - 2004
This paper examines the interplay between top and middle level managers as strategy-making settles and in subsequent … managerial action. It reports on an exploratory case study at a car service company that has an aggressive expansion strategy …. The study examines the context and characteristics of the strategy-making process and the specific evolution of fourteen …