Lytras, Miltiadis D. (contributor); … - 2007
.] -- To ease the dilemma of help desk: the application of knowledge management techniques in manipulating help desk knowledge … / Nelson Leung, Sim Kim Lau -- Discursive context-aware knowledge and learning management systems / Caoimhín O'Nualláin, Adam …The importance of semantics has been recognized in different areas of data and information management, including better …