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~institution:"Nomos Verlagsgesellschaft"
~institution:"World Bank"
~isPartOf:"Reihe Dienstleistungsmanagement, Dienstleistungsmarketing"
~source:"econis"
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World Bank
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World Bank E-Library Archive
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Erfolgreiche Wege zur Service Excellence : von Service-Champions das 1 x 1 exzellenter Services erfahren
Gouthier, Matthias
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2022
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1. Auflage
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