communications technology (ICT) on the services sector. The report also includes a paper presenting case studies of successful … services / by Shuji Tamura, ... [et al.] -- Potential off-shoring of ICT-intensive occupations / by Desirée van Welsum and … Graham Vickery -- ICT use in services and the growth of digital content services / by Graham Vickery and Sacha Wunsch …