Boateng, Elliot; Amponsah, Mary; Serwaa-Adomako, Akosua - Volkswirtschaftliche Fakultät, … - 2014
customer service points. The essential dimensions of an ATM service quality and its effect on customer satisfaction is also … the ATM introduced in Ghana. ATM service quality dimensions that produced an effect on customer satisfaction were the … points. In conclusion, when Banks in Ghana enhance on the ATM service quality dimensions that impact on customer satisfaction …