Basiony, Abd Elazim; abd alla, Ghada; shaker El Sayed, Alaa - Volkswirtschaftliche Fakultät, … - 2014
Abstract Service quality (SERVQUAL) has received a considerable attention in the last 50 years. While Service quality … are well documented in the literature review, fewer studies have been investigates the relationship of Service quality … causal direct and indirect impact of service quality on customer satisfaction and behaviour intention. A total of 390 usable …