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~isPartOf:"ACHE management series"
~isPartOf:"Administrative science quarterly : ASQ"
~isPartOf:"Harvard business review : HBR"
~isPartOf:"The learning organization : TLO ; the international journal of critical studies in organizational learning"
~person:"Merlino, James I."
~source:"econis"
~subject:"Organisatorischer Wandel"
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ACHE management series
Administrative science quarterly : ASQ
Harvard business review : HBR
The learning organization : TLO ; the international journal of critical studies in organizational learning
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Health care's service fanatics : how the Cleveland Clinic leaped to the top of patient-satisfaction surveys
Merlino, James I.
;
Raman, Ananth
- In:
Harvard business review : HBR
91
(
2013
)
5
,
pp. 108-116
Persistent link: https://www.econbiz.de/10009740748
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