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~isPartOf:"ACHE management series"
~isPartOf:"Administrative science quarterly : ASQ"
~isPartOf:"Harvard business review : HBR"
~isPartOf:"The learning organization : TLO ; the international journal of critical studies in organizational learning"
~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Organisatorischer Wandel"
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Dienstleistungsqualität
Organisatorischer Wandel
Hospital
19
Krankenhaus
19
Organizational change
7
USA
6
United States
6
Learning organization
5
Lernende Organisation
5
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4
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Coile, Russell C.
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Cruz-Cunha, Maria Manuela
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Govindarajan, Vijay
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Jones, Anthony K.
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Kajamaa, Anu
1
Kellogg, Katherine C.
1
Kovner, Anthony R.
1
Lopes, Nuno
1
Merlino, James I.
1
Miranda, Isabel
1
Ramamurti, Ravi
1
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1
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1
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ACHE management series
Administrative science quarterly : ASQ
Harvard business review : HBR
The learning organization : TLO ; the international journal of critical studies in organizational learning
Health care management review : HCM review
84
Journal of health organization and management
62
International journal of hospitality management
57
Journal of health economics
40
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
Quality management journal : QMJ
32
NBER Working Paper
30
Health marketing quarterly
23
Health economics
21
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
15
Total quality management & business excellence
14
Ruhr economic papers
13
Discussion paper / Centre for Economic Policy Research
12
The European journal of health economics
12
International journal of quality & reliability management
11
International journal of quality and service sciences
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CHE research paper
10
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Journal of business research : JBR
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Health economics review
9
International journal of production research
9
Journal of travel and tourism marketing
9
Manufacturing & service operations management : M & SOM
9
International journal of production economics
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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1
The unfolding of control mechanisms inside organizations : pathways of customization and transmutation
Chown, Jillian
- In:
Administrative science quarterly : ASQ
66
(
2021
)
3
,
pp. 711-752
Persistent link: https://www.econbiz.de/10012608451
Saved in:
2
Subordinate activation tactics : semi-professionals and micro-level institutional change in professional organizations
Kellogg, Katherine C.
- In:
Administrative science quarterly : ASQ
64
(
2019
)
4
,
pp. 928-975
Persistent link: https://www.econbiz.de/10012176998
Saved in:
3
Health care's service fanatics : how the Cleveland Clinic leaped to the top of patient-satisfaction surveys
Merlino, James I.
;
Raman, Ananth
- In:
Harvard business review : HBR
91
(
2013
)
5
,
pp. 108-116
Persistent link: https://www.econbiz.de/10009740748
Saved in:
4
Delivering world-class health care, affordably
Govindarajan, Vijay
;
Ramamurti, Ravi
- In:
Harvard business review : HBR
91
(
2013
)
11
,
pp. 117-122
Persistent link: https://www.econbiz.de/10010196104
Saved in:
5
Leading a hospital turnaround : a practical guide
Jones, Anthony K.
-
2013
Persistent link: https://www.econbiz.de/10009783870
Saved in:
6
An e-marketplace of healthcare and social care services : the perceived interest
Cruz-Cunha, Maria Manuela
;
Miranda, Isabel
;
Lopes, Nuno
; …
- In:
The learning organization : TLO ; the international …
20
(
2013
)
6
,
pp. 406-418
Persistent link: https://www.econbiz.de/10010222132
Saved in:
7
Boundary breaking in a hospital : expansive learning between the worlds of evaluation and frontline work
Kajamaa, Anu
- In:
The learning organization : TLO ; the international …
18
(
2011
)
5
,
pp. 361-377
Persistent link: https://www.econbiz.de/10009295723
Saved in:
8
What more evidence do you need?
Kovner, Anthony R.
- In:
Harvard business review : HBR
88
(
2010
)
5
,
pp. 123-127
Persistent link: https://www.econbiz.de/10003971882
Saved in:
9
Competing on excellence : healthcare strategies for a consumer-driven market
Zuckerman, Alan M.
;
Coile, Russell C.
-
2004
Persistent link: https://www.econbiz.de/10001788292
Saved in:
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