//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Academy of Management journal : AMJ"
~isPartOf:"International journal of services and operations management"
~subject:"Fertigungsberufe"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Call Center"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Fertigungsberufe
Service quality
Call centre
10
Callcenter
10
Customer service
5
Kundenservice
5
Emotion
4
Arbeitsleistung
2
Arbeitsverhalten
2
Consumer behaviour
2
Dienstleistungsqualität
2
Job performance
2
Konsumentenverhalten
2
Work behaviour
2
Animal protection
1
Arbeitsproduktivität
1
BPO
1
Burnout
1
Business process management
1
Büroberufe
1
CSAs
1
China
1
Customer satisfaction
1
Deutschland
1
Dienstleistungsmanagement
1
Dismissal
1
Employee retention
1
Firm performance
1
Führungskräfte
1
Germany
1
Großbritannien
1
Human Resource Management
1
IT service provider
1
IT-Dienstleister
1
India
1
Indien
1
Industrie
1
Information behaviour
1
Informationsverhalten
1
Kooperative Führung
1
more ...
less ...
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Chan, Simon C. H.
1
Fernando, Yudi
1
Huang, Xu
1
Lam, Catherine K.
1
Rothbard, Nancy P.
1
Surya Dharamdass
1
Wilk, Steffanie L.
1
more ...
less ...
Published in...
All
Academy of Management journal : AMJ
International journal of services and operations management
The journal of services marketing
4
The service industries journal
4
Manufacturing & service operations management : M & SOM
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Journal of service research : JSR
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Managing service quality : MSQ ; an international journal
2
Academic journal of economic studies
1
Achieving competitive advantage through quality management
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Business process management journal
1
Developments in the call centre industry : analysis, changes, and challenges
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Employment relationships : new models of white-collar work
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
1
Global journal of business management : GJBM
1
Global journal of business research : GJBR
1
Information and organization
1
International journal of business excellence
1
International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
1
International journal of hospitality management
1
International journal of internet and enterprise management : IJIEM
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production research
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of revenue management : IJRM
1
International journal of services, economics and management
1
International public management journal
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of global marketing
1
Journal of marketing research : JMR
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of the Operational Research Society : OR
1
more ...
less ...
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
2
The threshold effect of participative leadership and the role of leader information sharing
Lam, Catherine K.
;
Huang, Xu
;
Chan, Simon C. H.
- In:
Academy of Management journal : AMJ
58
(
2015
)
3
,
pp. 836-855
Persistent link: https://www.econbiz.de/10011336978
Saved in:
3
Waking up on the right or wrong side of the bed : start-of-workday mood, work events, employee affect, and performance
Rothbard, Nancy P.
;
Wilk, Steffanie L.
- In:
Academy of Management journal : AMJ
54
(
2011
)
5
,
pp. 959-980
Persistent link: https://www.econbiz.de/10009407907
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->