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~isPartOf:"African journal of economic and management studies : AJEMS"
~isPartOf:"Journal of service theory and practice"
~subject:"Leistungsbündel"
~subject:"Quality management"
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Leistungsbündel
Quality management
Customer service
18
Kundenservice
18
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
10
Relationship marketing
10
Beschwerdemanagement
7
Complaint management
7
Consumer behaviour
7
Konsumentenverhalten
7
Service failure
4
Dienstleistung
3
Qualitätsmanagement
3
Robot
3
Roboter
3
Service recovery
3
Services
3
Bibliometrics
2
Bibliometrie
2
Chatbots
2
Compensation
2
Customer experience
2
Customer integration
2
Dienstleistungssektor
2
Emotion
2
Healthcare
2
Kundenintegration
2
Online retailing
2
Online-Handel
2
Service industry
2
Service robot
2
Stress
2
Systematic literature review
2
Work stress
2
Abductive research logic
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Chatha, Kamran Ali
1
Chawla, Vaibhav
1
Izogo, Ernest Emeka
1
Jajja, Muhammad Shakeel Sadiq
1
Saxena, Shilpi
1
Shah, Syed Aamir Ali
1
Tähtinen, Jaana
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African journal of economic and management studies : AJEMS
Journal of service theory and practice
Dienstleistungsproduktivität : mit mobilen Assistenzsystemen zum Unternehmenserfolg
9
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
8
SpringerLink / Bücher
5
The TQM journal : the international review of organizational improvement
5
International journal of productivity and quality management : IJPQM
4
International journal of quality & reliability management
4
Benchmarking : an international journal ; BIJ
3
International journal of hospitality management
3
International journal of production research
3
Journal of retailing and consumer services
3
Kundenbeziehungen im Dienstleistungsbereich
3
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
3
Dienstleistungsoffensive - Wachstumschancen intelligent nutzen
2
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
2
European journal of operational research : EJOR
2
Europäische Hochschulschriften / 5
2
Gabler Edition Wissenschaft
2
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
2
International journal of production economics
2
International journal of services and operations management
2
International journal of services technology and management
2
Journal of the Academy of Marketing Science
2
Management information systems : mis quarterly
2
Ross School of Business working paper series
2
Springer eBook Collection / Business and Economics
2
The journal of services marketing
2
Vom Produkt- zum Dienstleistungsgeschäft : Marketingstrategien für reife Märkte ; [Frühjahrstagung der Wissenschaftlichen Gesellschaft für Innovatives Marketing (WiGIM) ; am 13. März 2008]
2
Advances in information systems and management science
1
Annales Universitatis Mariae Curie-Skłodowska / H
1
Arbeitsbericht / Institut für Unternehmensführung und Unternehmensforschung, Ruhr-Universität Bochum
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Arbeitspapier zur Schriftenreihe Schwerpunkt Marketing
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
Berichte aus der Betriebswirtschaft
1
Betriebsmanagement
1
California management review
1
Cogent business & management
1
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ECONIS (ZBW)
3
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1
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
2
Dimensions of e-return service quality : conceptual refinement and directions for measurement
Saxena, Shilpi
;
Chawla, Vaibhav
;
Tähtinen, Jaana
- In:
Journal of service theory and practice
32
(
2022
)
5
,
pp. 640-672
Persistent link: https://www.econbiz.de/10013349364
Saved in:
3
Customers' service quality perception in automotive repair
Izogo, Ernest Emeka
- In:
African journal of economic and management studies : AJEMS
6
(
2015
)
3
,
pp. 272-288
Persistent link: https://www.econbiz.de/10011474163
Saved in:
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