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~isPartOf:"Allokation im marktwirtschaftlichen System"
~isPartOf:"Malaysian journal of economic studies"
~isPartOf:"Quality management journal : QMJ"
~subject:"Gesundheitsökonomik"
~subject:"Patienten"
~subject:"Qualitätssicherung"
~type:"article"
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Gesundheitsökonomik
Patienten
Qualitätssicherung
Patients
14
Dienstleistungsqualität
13
Hospital
13
Krankenhaus
13
Service quality
13
Gesundheitsversorgung
11
Health care
11
Customer satisfaction
8
Gesundheitswesen
8
Health care system
8
Kundenzufriedenheit
8
Quality management
7
Qualitätsmanagement
7
patient experience
4
patient satisfaction
4
Healthcare quality
2
Structural equation model
2
Strukturgleichungsmodell
2
Time
2
Zeit
2
behavioral intention
2
healthcare
2
healthcare industry
2
healthcare service quality
2
medical clinics
2
ordinal logistic regression
2
patient satisfaction measurement
2
quality practices
2
waiting time
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Award
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Baldrige Award
1
Betriebswirtschaftliches Ziel
1
Centers for Medicare & Medicaid Services
1
Consumer behaviour
1
Corporate culture
1
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Criteria for Performance Excellence
1
Dauer
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14
Aufsatz in Zeitschrift
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14
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Johnson, Dana M.
3
Russell, Roberta S.
3
Ferrand, Yann B.
2
Fredendall, Lawrence D.
2
Gowen, Charles, III.
2
McFadden, Kathleen L.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Qin, Hong
2
Weathers, Danny
2
Bitner, Matthew
1
Bitner, Matthew D.
1
Boakye, Kwabena G.
1
Boonme, Kittipong
1
Cheah, Jun-Hwa
1
Choi, Yunsik
1
George, Benjamin
1
Latham, John R.
1
Lee, Jung Young
1
Ojo, Adedapo Oluwaseyi
1
Panchapakesan, Padma
1
Peak, Daniel A.
1
Prybutok, Victor
1
Prybutok, Victor R.
1
Rajendran, Chandrasekharan
1
Sai, L. Prakash
1
Schulingkamp, Ronald C.
1
Siemens, Jennifer
1
Siemens, Jennifer C.
1
Stock, Gregory N.
1
Tan, Christine Nya-Ling
1
Thurasamy Ramayah
1
Venkataraman, Sriram
1
Yen, Siew Hwa
1
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Allokation im marktwirtschaftlichen System
Malaysian journal of economic studies
Quality management journal : QMJ
Health care management science
65
Health care management review : HCM review
57
The European journal of health economics : HEPAC ; health economics in prevention and care
46
Journal of health economics
42
Journal of health organization and management
38
European journal of operational research : EJOR
33
Health marketing quarterly
33
Health economics
24
Health care management science : a new journal serving the international health care management community
23
Health economics review
22
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of production research
16
Production and operations management : an international journal of the Production and Operations Management Society
16
The TQM journal : the international review of organizational improvement
16
Manufacturing & service operations management : M & SOM
15
Omega : the international journal of management science
14
Production and operations management : the flagship research journal of the Production and Operations Management Society
14
Krankenhausmanagement : Strategien, Konzepte, Methoden
13
Management science : journal of the Institute for Operations Research and the Management Sciences
13
International journal of consumer studies
12
International journal of public sector management : IJPSM
12
Patientenorientierung im Krankenhaus
12
Computers & operations research : and their applications to problems of world concern ; an international journal
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
International journal of production economics
10
Patientenidentifikation und Prozessorientierung : wesentliche Elemente des vernetzten Krankenhauses und der integrierten Versorgung
10
International journal of pharmaceutical and healthcare marketing
9
International journal of quality and service sciences
9
Journal of Contemporary Issues in Business and Government
9
Journal of the Operational Research Society : OR
9
Operations research
9
The European journal of health economics
9
Business process management journal
7
Information systems research : ISR
7
International journal of productivity and quality management : IJPQM
7
Journal of the Operational Research Society
7
Service design and service thinking in healthcare and hospital management : theory, concepts, practice
7
The American economic review
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
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ECONIS (ZBW)
14
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1
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
2
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
3
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
4
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10011976310
Saved in:
5
The effect of waiting time on patient perceptions of care quality
Nottingham, Quinton J.
;
Johnson, Dana M.
;
Russell, …
- In:
Quality management journal : QMJ
25
(
2018
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10012309045
Saved in:
6
The moderating effect of gender in urgent care service satisfaction
Qin, Hong
;
Boonme, Kittipong
;
George, Benjamin
; …
- In:
Quality management journal : QMJ
24
(
2017
)
3
,
pp. 20-30
Persistent link: https://www.econbiz.de/10011721847
Saved in:
7
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
8
Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
Saved in:
9
Cost-quality tradeoff in healthcare : does it affect patient experience?
Venkataraman, Sriram
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 38-45
Persistent link: https://www.econbiz.de/10011311092
Saved in:
10
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M.
;
Russell, Roberta S.
- In:
Quality management journal : QMJ
22
(
2015
)
4
,
pp. 18-36
Persistent link: https://www.econbiz.de/10011384434
Saved in:
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