Dasanayaka, S.W.S.B.; Gunasekera, G.S.P.; Sardana, G.D. - In: World Review of Entrepreneurship, Management and … 8 (2012) 2, pp. 148-164
The main objective of this paper is identification of current service quality of healthcare delivery of public sector hospitals to assess the quality determinants of healthcare delivery and to suggest policies and strategies to improve service quality of healthcare delivery. This study was...