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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Journal of service theory and practice"
~isPartOf:"Marketing intelligence & planning"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
77
Konsumentenverhalten
77
Purchase intention
32
Customer service
27
Dienstleistungsqualität
27
Kundenservice
27
Service quality
27
Beziehungsmarketing
20
Relationship marketing
20
Brand image
19
Customer satisfaction
19
Markenimage
19
Online retailing
13
Online-Handel
13
Brand management
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Environmental consciousness
10
Umweltbewusstsein
10
Advertising effects
8
Kaufentscheidung
8
Purchase decision
8
Werbewirkung
8
Brand
7
China
7
Markenartikel
7
Service failure
7
Confidence
6
Emotion
6
Purchase intentions
6
Social Web
6
Social web
6
Sustainable product
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
Öko-Produkt
6
Advertising
5
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Article
19
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19
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English
19
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Cui, Jinsheng
2
Sörqvist, Patrik
2
Zhong, Jianan
2
Adil, Mohd
1
Ahmadi, Zahra
1
Akin, Mahmut Selami
1
Barnes, Bradley R.
1
Berggren, Benny
1
Bharti, Kumkum
1
Björkman, Jesper
1
Casidy, Riza
1
Chan, Shiu Fai
1
Chatha, Kamran Ali
1
Chikweche, Tendai
1
Du, Jianguo
1
Du, Wenxuan
1
Edström, Andreas
1
Ek, Peter
1
Fukukawa, Kyoko
1
Guo, Zhaoyang
1
Ho, Ting Hin
1
Holvoet, Sofie
1
Jajja, Muhammad Shakeel Sadiq
1
Jebarajakirthy, Charles
1
Jin, Shuai
1
Khalid, Adeel
1
Khan, Muhammad Aamir Shafique
1
Kim, Jong-Hyeong
1
Kim, Yungchul
1
Korn, Nathalie
1
Kursunluoglu, Emel
1
Li, Yi
1
Lin, Liming
1
Ma, Chunhao
1
Ma, Ke
1
Maseeh, Haroon Iqbal
1
Mazraeh, Hanan
1
Molin, Jonas
1
Nylander, Beatrice
1
Okumuş, Abdullah
1
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Asia Pacific journal of marketing and logistics
Journal of service theory and practice
Marketing intelligence & planning
Journal of retailing and consumer services
57
International journal of hospitality management
47
The journal of services marketing
47
Journal of business research : JBR
44
Journal of service research : JSR
19
Journal of service research
18
The service industries journal
17
Journal of hospitality marketing & management
16
International journal of contemporary hospitality management
14
Psychology & marketing
14
Journal of service management
12
Cogent business & management
11
Journal of retailing
11
Service business
11
Services marketing quarterly
11
The TQM journal : the international review of organizational improvement
10
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
International journal of services, economics and management
8
Journal of air transport management
8
Journal of internet commerce
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of consumer studies
7
International journal of services and operations management
7
Journal of the Academy of Marketing Science
7
Marketing letters : a journal of research in marketing
7
Australasian marketing journal
6
European journal of marketing : EJM
6
International journal of business information systems : IJBIS
6
International journal of electronic marketing and retailing : IJEMR
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of quality and service sciences
6
International journal of retail and distribution management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
Technological forecasting & social change : an international journal
6
The Cornell hospitality quarterly
6
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ECONIS (ZBW)
19
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date (oldest first)
1
The demand-what-you-want strategy to service recovery : achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
Korn, Nathalie
;
Björkman, Jesper
;
Ek, Peter
;
Pihlgren, …
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10014448174
Saved in:
2
Where service recovery meets its paradox : implications for avoiding overcompensation
Edström, Andreas
;
Nylander, Beatrice
;
Molin, Jonas
; …
- In:
Journal of service theory and practice
32
(
2022
)
7
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013485922
Saved in:
3
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
Saved in:
4
The effect of robot anthropomorphism on revisit intentions after service failure : a moderated serial mediation model
Cui, Jinsheng
;
Zhong, Jianan
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
11
,
pp. 2621-2644
Persistent link: https://www.econbiz.de/10014430271
Saved in:
5
Factors influencing consumer forgiveness : a systematic literature review and directions for future research
Kim, Yungchul
;
Ho, Ting Hin
;
Tan, Lay Peng
;
Casidy, Riza
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 601-628
Persistent link: https://www.econbiz.de/10014339764
Saved in:
6
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
7
When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure
Cui, Jinsheng
;
Zhang, Mengwei
;
Zhong, Jianan
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 842-872
Persistent link: https://www.econbiz.de/10014448129
Saved in:
8
Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
Saved in:
9
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
10
Robot service failure : the double-edged sword effect of emotional labor in service recovery
Shi, Yunxia
;
Zhang, Rumeng
;
Ma, Chunhao
;
Wang, Lijie
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10014301943
Saved in:
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