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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Laine, Teemu"
~person:"Zanchett, Ricardo"
~subject:"Finland"
~subject:"Relationship marketing"
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Relationship marketing
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Dienstleistungsqualität
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2003-2008
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3PL services
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Automobilzulieferindustrie
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Business game
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Customer defection
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Lieferantenmanagement
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Laine, Teemu
Zanchett, Ricardo
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Järvinen, Raija
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Solberg Søilen, Klaus
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Sulek, Joanne S.
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Asia Pacific journal of marketing and logistics
Managing service quality : MSQ ; an international journal
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Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson
;
Solberg Søilen, Klaus
;
Zanchett, Ricardo
- In:
Asia Pacific journal of marketing and logistics
29
(
2017
)
5
,
pp. 1116-1135
Persistent link: https://www.econbiz.de/10011796582
Saved in:
2
Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu
;
Paranko, Jari
;
Suomala, Petri
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
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