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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Marketing intelligence & planning"
~person:"Okumuş, Abdullah"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Analytical hierarchical process
1
Behavioral intention
1
Consumer behaviour
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Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Experiment
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Gesundheitsversorgung
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Health care
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Hospital
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Konsumentenverhalten
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Krankenhaus
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Kundenservice
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Patient experience
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Patient satisfaction
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Patienten
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Patients
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Service encounters
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Service quality
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Structural equation model
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Structural equation modeling
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Strukturgleichungsmodell
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Turkey
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Türkei
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Okumuş, Abdullah
Akin, Mahmut Selami
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Barnes, Bradley R.
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Chan, Shiu Fai
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Chikweche, Tendai
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Cui, Jinsheng
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Asia Pacific journal of marketing and logistics
Marketing intelligence & planning
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Creating value for patients through service encounter experiences : evidence from Turkey
Akin, Mahmut Selami
;
Okumuş, Abdullah
- In:
Asia Pacific journal of marketing and logistics
35
(
2023
)
4
,
pp. 828-848
Persistent link: https://www.econbiz.de/10014285902
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