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~isPartOf:"Asia Pacific journal of marketing and logistics"
~isPartOf:"Services marketing quarterly"
~person:"Adjei, Mavis T."
~person:"Shin, Hyunju"
~subject:"Beziehungsmarketing"
~type:"article"
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Beziehungsmarketing
Dienstleistungsqualität
3
Relationship marketing
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Service quality
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
2
Customer satisfaction
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Gerechtigkeit
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Distributive justice
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Rawls's theory of justice
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Rawls-Gerechtigkeitstheorie
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Service recovery
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Verteilungsgerechtigkeit
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customer exit
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failure severity
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fitness center
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forgiveness
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Adjei, Mavis T.
Shin, Hyunju
Quach, Sara
4
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3
Choi, Beom Joon
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Edward, Manoj
2
Greene, Henry
2
Jebarajakirthy, Charles
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Mattila, Anna S.
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Bosma, Maarten
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Campos, Pimenta, Marco Tulio
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Asia Pacific journal of marketing and logistics
Services marketing quarterly
European journal of marketing
1
Journal of retailing and consumer services
1
The journal of services marketing
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ECONIS (ZBW)
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The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
2
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
3
The impact of service fairness perceptions on relationship quality
Clark, Melissa N.
;
Adjei, Mavis T.
;
Yancey, Donna N.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10003865583
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