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~isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"Journal of service management"
~subject:"Dienstleistungsqualität"
~subject:"Health care system"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
Health care system
Service quality
268
Financial audit
170
Wirtschaftsprüfung
170
audit quality
75
Customer satisfaction
46
Kundenzufriedenheit
46
Fee (Remuneration)
44
Honorar
44
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
32
Konsumentenverhalten
32
audit fees
27
Quality management
26
Qualitätsmanagement
26
Financial statement audit
25
Jahresabschlussprüfung
25
Services
25
Dienstleistung
24
Dienstleistungssektor
23
Internal control
23
Internes Kontrollsystem
23
Service industry
23
Customer service
21
Kundenservice
21
USA
16
United States
16
Accounting policy
15
Bilanzpolitik
15
Customer integration
15
Kundenintegration
15
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Value creation
13
Charges
12
Gebühr
12
Financial statement
11
Jahresabschluss
11
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Undetermined
159
Free
5
Type of publication
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Article
265
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
Aufsatz in Zeitschrift
268
Collection of articles of several authors
3
Sammelwerk
3
Conference proceedings
2
Konferenzschrift
2
Case study
1
Fallstudie
1
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English
268
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Edvardsson, Bo
7
Hoitash, Rani
5
Kim, Jeong-bon
5
Knechel, W. Robert
5
Witell, Lars
5
Abbott, Lawrence J.
4
Fisk, Raymond P.
4
Guo, Peng
4
Hoitash, Udi
4
McColl-Kennedy, Janet R.
4
Reffett, Andrew
4
Zang, Yoonseok
4
Bedard, Jean C.
3
Brown, J. Owen
3
Choi, Jong-hag
3
Eshleman, John Daniel
3
Gul, Ferdinand A.
3
Gustafsson, Anders
3
Hatfield, Richard C.
3
Lim, Chee Yeow
3
Monroe, Gary S.
3
Newton, Nathan J.
3
Paterson, Jeffrey S.
3
Peters, Gary F.
3
Riel, Allard C. R. van
3
Sharma, Divesh S.
3
Tronvoll, Bård
3
Wang, Dechun
3
Zhao, Yuping
3
Andiola, Lindsay M.
2
Asthana, Sharad C.
2
Beirão, Gabriela
2
Blay, Allen D.
2
Bloemer, Johanna M.
2
Boone, Jeffery P.
2
Brandon, Duane M.
2
Brown, Stephen Walter
2
Cahan, Steven F.
2
Chang, Hsihui
2
Chase, Richard B.
2
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
Auditing : a journal of practice & theory
Journal of service management
International journal of hospitality management
401
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
International journal of contemporary hospitality management
161
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service research
58
The international journal of bank marketing : IJBM
58
Journal of health organization and management
57
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ECONIS (ZBW)
268
Showing
1
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10
of
268
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
6
Related party transactions and audit quality : evidence on the efficacy of Auditing Standard No. 18
Ahmed, Anwer S.
;
Al Dah, Bilal
;
El-Helaly, Moataz
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10014486998
Saved in:
7
Audit team distance and audit quality threatening behavior
Annelin, Alice
;
Che, Limei
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014486999
Saved in:
8
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
9
'Till death do us part : an examination of the impact of unbroken auditor-client relationships on audit efficiency and audit quality
Robinson, Dahlia
;
Smith, Thomas
;
Walton, Stephanie
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 167-190
Persistent link: https://www.econbiz.de/10014487013
Saved in:
10
Audit partner engagement in charities and client financial reporting quality
De Franco, Gus
;
Ji, Yuan
;
Zhang, Yinqi
- In:
Auditing : a journal of practice & theory
43
(
2024
)
2
,
pp. 73-102
Persistent link: https://www.econbiz.de/10014536432
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