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~isPartOf:"Australasian marketing journal"
~subject:"Customer satisfaction"
~subject:"Online-Handel"
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Customer satisfaction
Online-Handel
Customer service
4
Kundenservice
4
Kundenzufriedenheit
4
Dienstleistungsqualität
3
Service quality
3
Beziehungsmarketing
2
Consumer behaviour
2
Dienstleistungssektor
2
Konsumentenverhalten
2
Relationship marketing
2
Service industry
2
Asymmetry
1
Beschwerdemanagement
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Complaint management
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Complexity
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Confidence
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Configuration
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Customer and patient participation
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Customer loyalty
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Customer retention
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Dienstleistung
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Dienstleistungsberufe
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Emotion
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Forecasting model
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Gastronomie
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care services
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Health care system
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Kundenbindung
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Leistungsmotivation
1
Love
1
Prognoseverfahren
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Recipe
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Restaurant industry
1
Restaurants
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Service employee adaptability
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Service employee flexibility
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Bell, Simon J.
1
Chen, Shu-Ching
1
Ferguson, Graham
1
MacQuilken, Lisa
1
Megehee, Carol M.
1
Quester, Pascale G.
1
Vredenburg, Jessica
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Woodside, Arch G.
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Australasian marketing journal
Journal of retailing and consumer services
50
The journal of services marketing
46
International journal of hospitality management
42
Journal of business research : JBR
38
Journal of service research
19
Journal of service research : JSR
18
The service industries journal
14
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of retailing
12
Journal of service theory and practice
12
Journal of service management
11
Services marketing quarterly
11
Psychology & marketing
10
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
European journal of marketing : EJM
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
International journal of business information systems : IJBIS
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
Tourism management perspectives : TMP
5
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ECONIS (ZBW)
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1
Applying asymmetric, case-based, forecasting modeling in service research : cultures’ consequences on customers’ service gratuities
Ferguson, Graham
;
Megehee, Carol M.
;
Woodside, Arch G.
- In:
Australasian marketing journal
26
(
2018
)
4
,
pp. 369-381
Persistent link: https://www.econbiz.de/10011965442
Saved in:
2
The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
Saved in:
3
Variability in health care services : the role of service employee flexibility
Vredenburg, Jessica
;
Bell, Simon J.
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 168-178
Persistent link: https://www.econbiz.de/10010427975
Saved in:
4
The influence of failure severity and employee effort on service recovery in a service guarantee context
MacQuilken, Lisa
- In:
Australasian marketing journal
18
(
2010
)
4
,
pp. 214-221
Persistent link: https://www.econbiz.de/10008738306
Saved in:
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